Shipping & Delivery Policy

Last Update: November 9, 2026

Welcome to Capture Joy Arts, Crafts & Design LLC (“Capture Joy Arts, Crafts & Design LLC,” “we,” “our,” or “us”).

This Shipping & Delivery Policy explains how we process, ship, and deliver products purchased through our website. By placing an order with us, you agree to the terms outlined below.

This policy applies to our current and future products, including but not limited to stickers, greeting cards, art prints, apparel, tote bags, craft kits, gift cards, handmade items, digital products (where applicable), custom commissions and other creative offerings. Certain provisions of this policy apply only to physical products that require shipping and delivery.

Order Processing

We begin processing your order after payment has been successfully received and verified.

Processing times vary depending on factors such as:

Product availability
Whether the item is handmade or made to order
Order volume
Custom or personalized requests
Holidays
Business closures
Other operational factors

Estimated processing times may be displayed on product pages, during checkout, in your order confirmation, or otherwise communicated to you.

Order Fulfillment

Processing/fulfillment time is the amount of time it takes for Capture Joy Arts, Crafts & Design to prepare the order before it is shipped. Shipping time is how long the third=party shipping carrier (U.S. Postal Service (USPS), UPS, FedEx, etc.) takes to deliver the item(s) to the customer.

Eligible physical orders will be fulfilled through available shipping methods within the geographic areas we serve. Because many of our products are handmade or carefully prepared to order, processing times may vary by product.

Ready-To-Ship/In-Stock items: typically processed and prepared for shipment within 2–5 business days after your order is placed.
Made-to-order/custom personalized items and custom commissions: Estimated completion timelines will be discussed and confirmed before work begins.

During busy seasons, holidays, product launches, or periods of high order volume, processing times may be longer. If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order. Once your order has been shipped, you will receive an order fulfillment or shipping confirmation email. Delivery times vary depending on the shipping method and destination. Tracking information will be provided when tracking is available for the shipping method used.

Shipping

Capture Joy Arts, Crafts & Design LLC intends to serve customers within the state of North Carolina in the United States.

If national or international shipping becomes available in the future, eligible destinations, shipping charges, estimated delivery times, customs information, and any applicable restrictions will be provided during checkout or otherwise communicated before shipment. For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country unless otherwise stated.

Shipping options may change from time to time based on product type, destination, carrier availability, or other business considerations. Shipping options, estimated delivery times, and shipping fees (if applicable) will be presented during checkout or otherwise communicated before your order is finalized.

Shipping timelines are estimates only and are not guaranteed. We reserve the right to select the most appropriate shipping carrier or service for your order unless a specific shipping method or carrier is stated or selected at checkout.

Tracking availability varies depending on the shipping method used. Certain eligible orders, including qualifying sticker orders, may be shipped using an untracked mailing service. When an order is shipped without tracking, tracking information and delivery confirmation will not be available. Other shipping methods may include tracking, which will be provided when available.

Customers are responsible for providing complete and accurate shipping information including an address. Please carefully review your shipping information before submitting your order. Capture Joy Arts, Crafts & Design LLC is not responsible for additional shipping costs resulting from incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Once an order has been transferred to a third-party shipping carrier, we are not responsible for shipping delays or failed deliveries caused by circumstances beyond our reasonable control, including but not limited to:

Postal or shipping carrier delays
Severe weather
Natural disasters
Customs processing
Incorrect or incomplete shipping addresses provided by the customer
Failed delivery attempts
Other events outside our reasonable control
Labor disruptions
Public emergencies
High shipping volume during holidays

Capture Joy Arts, Crafts & Design LLC is not responsible for additional shipping costs resulting from incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Upon delivery by the shipping carrier, risk of loss for shipped products generally transfers to the customer.

Bulk Sticker Order Shipping

Shipping and handling charges for bulk sticker orders of 51 or more stickers may be calculated separately based on the order's quantity, packaging requirements, shipping destination, and selected shipping method.

Customers requesting bulk pricing will receive applicable shipping information as part of their quote or invoice before confirming the order.

Bulk sticker orders are currently available for shipment within North Carolina only. Estimated shipping and delivery dates are not guaranteed.

Split Shipments

Occasionally, your order may arrive in multiple shipments.

This may occur when:

Items become available at different times.
Products ship from different locations.
Handmade items require additional preparation.
Pre-ordered items are included with in-stock products.

You will not be charged additional shipping fees for split shipments unless disclosed before purchase.

Missing, Delayed or Undelivered Shipments

I. Untracked Packages That Have Not Arrived

Certain eligible orders, including qualifying sticker orders, may be shipped via USPS First-Class Mail in a standard letter envelope without tracking. When an untracked shipping method is selected, tracking information and delivery confirmation will not be available.

USPS estimates First-Class Mail delivery within 1–5 business days after mailing; however, delivery timeframes are estimates and are not guaranteed. Delays may occur due to postal service conditions, weather, holidays, or other circumstances outside of our control.

If your untracked order has not arrived within 10 business days from the date it was mailed, please contact us at hello@capturejoycreative.com. We will work with you to review the order and determine what assistance or resolution may be appropriate based on the circumstances.

Because this shipping method does not include tracking, we may be unable to determine the exact location or delivery status of an envelope after it has been mailed.

II. Tracked Packages That Have Not Arrived

If your order includes tracking and has not arrived within the expected delivery timeframe, please first review the tracking information provided with your shipment for the most recent carrier update.

Carrier delays may occur after an order has been shipped and may be outside of our control. If tracking has not updated for an extended period or you believe your shipment may be lost, please contact us at hello@capturejoycreative.com. We will make reasonable efforts to assist you in reviewing the shipment status and determining whether a carrier inquiry, claim, or other resolution may be available.

III. Tracked Packages Marked “Delivered” but Not Received

If tracking shows that your package was delivered but you are unable to locate it, please first:

Confirm that the shipping address provided with your order is correct.
Check around the delivery location, including porches, side or back doors, mailboxes, parcel lockers, and other locations where the carrier may have left the package.
Check with household members, neighbors, building management, or others who may have accepted the package on your behalf.
Allow up to 1–2 business days after the carrier's reported delivery date, as packages may occasionally be scanned as delivered before they are located or received.

If you are still unable to locate the package after completing these steps, please contact us at hello@capturejoycreative.com within 10 business days of the carrier's reported delivery date. We will make reasonable efforts to assist you in reviewing the tracking information and determining whether a carrier inquiry, claim, or other resolution may be available.

Where permitted by applicable law, we are not responsible for packages lost or stolen after confirmed delivery; however, we will make reasonable efforts to assist customers in investigating delivery issues. Nothing in this policy limits any rights or remedies available to you under applicable law.

Returned-to-Sender Packages

Packages may be returned to us if they are:

· Undeliverable,

· Refused,

· Unclaimed,

· Returned because of an incorrect address,

· Or otherwise returned by the shipping carrier.

If this occurs, we will contact you to discuss available options.

Additional shipping charges may apply if the package must be shipped again.

If we are unable to reach you after reasonable attempts, any eligible refund will be handled in accordance with our Return & Refund Policy. Where permitted by law, the refund amount may be reduced by shipping or handling costs that cannot be recovered.

Refused Deliveries

If a customer refuses delivery of an order for reasons unrelated to shipping damage, an incorrect item, or an error by Capture Joy Arts, Crafts & Design LLC, the order may be treated as a returned shipment.

Shipping charges and any carrier fees incurred may be deducted from any eligible refund where permitted by law.

Pre-Orders

Certain products may be offered as pre-orders.

Estimated production and shipping dates will be provided whenever reasonably possible.

Because handmade production schedules may vary, estimated release and shipment dates are subject to change.

Order Cancellations Before Shipment

Orders may be eligible for cancellation before they have entered production or been shipped.

Because some products are handmade, personalized, or prepared shortly after purchase, we cannot guarantee that cancellation requests can be accommodated.

If your order has already been shipped or entered production, our Return & Refund Policy will apply instead.

If significant delays occur, we will make reasonable efforts to notify affected customers.

Inspecting Your Order

Please inspect your order promptly upon delivery.

If your order arrives damaged, defective, incomplete or incorrect, please contact us within 7 calendar days of delivery.

To help us evaluate your request, please include:

· Your order number

· A description of the issue

· Clear photographs of the product

· Clear photographs of the packaging

· A photograph of the shipping label (when applicable)

We will review your request and determine an appropriate resolution in accordance with our Return & Refund Policy.

Digital Products

Digital products are delivered electronically.

Delivery methods may include:

Download links
Email delivery
Customer account access
Other electronic delivery methods

Please ensure your email address is accurate.

If you experience technical issues receiving a digital purchase, contact us and we will make reasonable efforts to assist you.

Force Majeure

Capture Joy Arts, Crafts & Design LLC shall not be responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather
Floods
Hurricanes
Fires
Natural disasters
Public health emergencies
Government actions
Utility outages
Labor disputes
Transportation disruptions
Internet or technology failures
Supply chain interruptions
Other events beyond our reasonable control

In such circumstances, order processing and delivery times may be extended.

Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes to our products, services, shipping practices, legal requirements, or operational needs.

The updated version becomes effective per the document’s last update date in the top left-hand corner.

Disclaimer

Except as expressly stated in our policies or where required by applicable law, Capture Joy Arts, Crafts & Design LLC does not guarantee that any product, service, artwork, workshop, or creative experience will produce a particular aesthetic result, meet every personal preference, or achieve a specific outcome. We make no guarantees regarding uninterrupted website availability or error-free operation. Where permitted by our policies, eligible requests for returns, refunds, shipments, replacements, exchanges, or other remedies will be reviewed and handled in accordance with the applicable policy and the specific circumstances of your order.

Additional Policies

Please also review our:

Together, these policies explain how we operate our website, process orders, protect your information, and provide our products and services.

Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Capture Joy Arts, Crafts & Design LLC

Email: hello@capturejoycreative.com