Last Update: November 9, 2026

Return & Refund Policy

Thank you for supporting Capture Joy Arts, Crafts & Design LLC (“Capture Joy Arts, Crafts & Design LLC,” “we,” “our,” or “us”).

This Return & Refund Policy explains when returns, exchanges, replacements, store credits, and refunds may be available for products and/or services purchased through our website.

By placing an order, you agree to this Return & Refund Policy.

Scope

This policy applies to purchases made directly through Capture Joy Arts, Crafts & Design LLC’s website unless a separate written agreement or event-specific policy applies.

This policy applies to our current and future offerings, including but not limited to:

  • Stickers

  • Sticker sheets

  • Greeting cards

  • Art prints

  • Apparel

  • Tote bags

  • Craft kits

  • Digital products/downloads

  • Gift cards

  • Handmade Products

  • Art and Craft Workshops

  • Commission artwork

  • Special Events

  • Community Events

  • Other creative products and/or services we may introduce in the future

Handmade Variations

Many of our products are handmade/handcrafted or created using artistic and small-batch production methods. As a result, each item is unique and may naturally vary slightly in color, texture, pattern placement, brushstrokes, finishes, dimensions, or other characteristics.

These natural variations are part of the creative process and are not considered defects.

Minor differences between products are generally not grounds for a return, exchange, or refund.

Product Colors and Images

We make every reasonable effort to display our products as accurately as possible through

photographs, mockups, and product descriptions. However, actual colors and appearance may vary slightly due to factors such as:

  • Screen, monitor, or mobile device settings

  • Lighting conditions during photography

  • Printing processes

  • Material variations

  • The handmade nature of certain products

  • Digitized images used

Because these variations may be beyond our control and are a normal part of handmade and printed products, minor differences in color or appearance are generally not considered defects and are not grounds for a return, exchange, or refund.

Returns for Standard Physical Products

Unless otherwise stated in this policy, eligible standard physical products may be returned within 14 calendar days of the documented delivery date.

To qualify for a return, the item must be:

  • Unused

  • In its original condition

  • In its original packaging, when applicable

  • Free from damage caused after delivery

  • Accompanied by proof of purchase

After 14 calendar days, returns generally cannot be accepted unless required by applicable law.

How to Request a Return

Before returning an item, please contact us with:

  • Your order number

  • Your name

  • A description of the reason for the return

  • Photographs when applicable

Please do not return merchandise until return instructions have been provided.

Unauthorized returns may delay processing.

Return Shipping

Unless otherwise required by law, customers are responsible for return shipping costs.

Capture Joy Arts, Crafts & Design LLC will generally pay reasonable replacement shipping costs if:

  • The incorrect item was sent; or

  • The error was caused by Capture Joy Arts, Crafts & Design LLC

 We recommend using a shipping method that includes tracking for returned merchandise.

Please also review our Shipping & Delivery Policy for more information.

Stickers

Because stickers may lose value once used or applied, we cannot accept returns of stickers that have been:

  • Applied

  • Peeled from their backing

  • Used

  • Altered

  • Damaged after delivery

Unused stickers that otherwise satisfy this policy may be eligible for return within the 14-calendar day return period.

Greeting Cards

Greeting cards may be returned only if they are:

  • Unused

  • Unmarked

  • Unwritten

  • In their original condition

Cards that have been signed, written in, folded beyond their original condition, personalized, or otherwise altered by the customer are not eligible for return.

Art Prints

Eligible art prints may be returned only if they are:

  • Unused

  • Undamaged

  • Not framed, mounted, laminated, or otherwise modified by the customer

  • Returned within the applicable return period

Apparel

If apparel is offered, eligible items may be returned only if they are:

  • Unworn

  • Unwashed

  • Free from odors, stains, or damage

  • Returned with original tags or packaging, when applicable

Craft Kits

Craft kits may be returned only if they are:

  • Unopened

  • Unused

  • Complete with all original content(s)

  • Returned in their original packaging, when applicable

Custom, Personalized, and Commission Orders

Because these items are created specifically for an individual customers, custom orders, personalized products, and commission artwork are generally not eligible for return, exchange, or refund.

Exceptions may be considered if:

  • The incorrect item was delivered; or

  • The error was made by Capture Joy Arts, Crafts & Design LLC

Digital Products/Downloads

Digital products, including printable artwork, coloring pages, SVG/Vector files, templates, digital downloads, and other electronically delivered products, are non-refundable after purchase, except where required by applicable law.

If you experience difficulty accessing your purchase, please contact us. We will make reasonable efforts to help you access your files.

Gift Cards

Gift cards are non-refundable and may not be redeemed for cash except where required by applicable law.

Lost, stolen, or unauthorized use of gift cards may not be replaceable.

Workshops, Classes, and Other Events

Separate cancellation terms may apply to workshops, classes, paint experiences, or special events.

Unless otherwise stated:

  • Cancellations made 7 or more calendar days (Monday- Sunday) before the scheduled event may be eligible for a full refund.

  • Cancellations made 2–6 calendar days (Monday-Sunday) before the scheduled event may, at our discretion, be eligible for a partial refund or to transfer to another available workshop, class, or event.

  • Same-day cancellations and no-shows are not eligible for refunds.

If Capture Joy Arts, Crafts & Design LLC cancels an event, participants will be offered a full refund or transfer to another available workshop, class, or event.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly upon delivery.

If your order arrives. damaged, defective, incorrect or incomplete, please contact us within 7 calendar days (Monday-Sunday) of delivery.

To help us evaluate your request, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging

  • A photograph of the shipping label, when applicable

After reviewing the information, we will determine an appropriate resolution, which may include the following, depending on the circumstances:

  • Replacement

  • Repair

  • Transfer to another available workshop, class, or event

  • Partial refund

  • Full refund

  • No refund

Minor cosmetic damage to external packaging alone does not qualify an item for return or refund if the product itself is received in satisfactory condition.

If the product is received damaged, defective, or incorrect, regardless of the condition of the packaging, please notify us within the timeframe specified in this policy.  We will review your request and determine an appropriate resolution, if feasible, in accordance with this policy.

Exchanges

We do not guarantee exchanges.

If inventory is available, exchanges may be offered at our discretion for eligible standard products.

Partial Refunds

In certain situations, a partial refund may be issued instead of a full refund.

Examples may include:

  • Returned items that are not in original condition for reasons not caused by us;

  • Products with missing components not due to our error;

  • Orders where only part of the purchase qualifies for a refund; or

  • Other circumstances where a partial refund is appropriate.

Any partial refund determination will be made in good faith based on the specific circumstances. We will review your request and determine an appropriate resolution, if feasible, in accordance with this policy.

Non-Returnable Items

Unless required by applicable law, the following are generally not eligible for return or refund:

  • Custom orders

  • Personalized products

  • Commission artwork

  • Digital products/downloads

  • Gift cards

  • Clearance items

  • Final sale items

  • Seasonal or limited-edition items identified as non-returnable at the time of purchase

  • Products that have been used, altered, or damaged after delivery due to customer handling

Payment Disputes

If you believe there is an issue with your order, we encourage you to contact us before requesting a chargeback or payment dispute/request through your bank, credit card issuer, or payment provider.

Requests for refunds, replacements, exchanges, or other resolutions will be reviewed in accordance with this Return & Refund Policy and applicable law.

For more information refer to our Terms of Service and Privacy Policy.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method used for the purchase unless otherwise required by law or agreed by both parties.

Refund processing times vary depending on your financial institution or payment provider and may take several business days to appear.

Original shipping charges are generally non-refundable unless the return results from our error or as otherwise required by applicable law.

Order Cancellations

If you need to request cancellation of an order, please contact us as soon as possible at hello@capturejoycreative.com and include your name and order number.

We will make reasonable efforts to accommodate cancellation requests received before an order for a physical product has entered processing, production, or shipping/fulfillment. We will confirm whether your cancellation request or refund request has been approved, however this cannot be guaranteed. Any approved refund may be reduced to reflect non-refundable deposits, materials purchased, design work completed, or other reasonable costs incurred, where permitted by applicable law.

Product orders that have already shipped, been delivered or if a digital product has been made available for download cannot be canceled. If the item is eligible for return, you may request a return after receiving the order in accordance with this Return & Refund Policy and the Shipping & Delivery Policy.

Custom, personalized, commissioned, made-to-order, and digital products may not be eligible for cancellation once production, customization, or digital delivery has begun. Any applicable cancellation terms for these services will be communicated at the time of purchase or described in the applicable service terms.

Nothing in this policy is intended to limit any rights or remedies available under applicable law.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, legal requirements, or operational needs.

The updated version becomes effective per the document’s last update date in the top left-hand corner.

Disclaimer

Except as expressly stated in our policies or where required by applicable law, Capture Joy Arts, Crafts & Design LLC does not guarantee that any product, service, artwork, workshop, or creative experience will produce a particular aesthetic result, meet every personal preference, or achieve a specific outcome. We make no guarantees regarding uninterrupted website availability or error-free operation.  Where permitted by our policies, eligible requests for returns, refunds, replacements, exchanges, or other remedies will be reviewed and handled in accordance with the applicable policy and the specific circumstances of your order.

Additional Policies

Please also review our:

Together, these policies explain how we operate our website and business.

Contact Us

If you have questions regarding returns, refunds, exchanges, or damaged orders, please contact us:

Capture Joy Arts, Crafts & Design LLC

Email: hello@capturejoycreative.com