Last Update: November 9, 2026

Bulk, Commission & Custom Orders Policy

Thank you for your interest in a custom creation from Capture Joy Arts, Crafts & Design LLC (“Capture Joy Arts, Crafts & Design LLC,” “we,” “our,” or “us”).

This Commission & Custom Orders Policy explains the process, expectations, and terms that apply to custom artwork, personalized products, commissioned projects, and other made-to-order creative services.

By requesting or purchasing a commission or custom order, you agree to the terms outlined below.

The following orders are defined in this policy:

Standard Orders: items purchased through the website checkout
Bulk Orders: orders beyond a standard order of one or multiple existing designs
Commission./Custom Orders: personalized items, new artwork, or modifications to existing designs

Scope

This policy applies to current and future custom products and services offered by Capture Joy Arts, Crafts & Design LLC, including but not limited to:

  • Custom stickers

  • Personalized greeting cards

  • Custom artwork

  • Commission illustrations

  • Personalized gifts

  • Handmade custom products

  • Paint kits

  • Workshop materials

  • Event-related creative products

  • Digital custom artwork

  • Other made-to-order creative projects we may offer in the future.

Bulk Orders

Quantities

 Standard sticker purchases of up to 50 stickers may be placed directly through our website. Customers interested in purchasing 51 or more stickers are encouraged to submit a bulk-order inquiry before placing an order.

 Bulk sticker orders may include multiple quantities of an existing sticker design or a combination of available sticker designs.

Inquiries

To request a bulk sticker order, please complete our Bulk Sticker Orders Inquiry form.

When submitting your request, please provide the total quantity desired, sticker designs and quantities, requested delivery date, shipping ZIP code, and any relevant details.

Submitting an inquiry does not constitute an order, guarantee availability, or obligate the customer to make a purchase.

Pricing and Discounts

Bulk sticker orders are individually reviewed and quoted based on factors such as order quantity, number of designs, production requirements, materials, packaging, and shipping.

Discounted pricing may be available for qualifying orders; however, bulk discounts are not guaranteed.

Any applicable discounts, shipping and handling charges, and taxes will be identified in the quote or invoice provided to the customer.

Production and Fulfillment

Production timelines vary depending on order size, design availability, materials, and current order volume.

Customers are encouraged to submit bulk-order requests well in advance of their desired delivery date.

Requested delivery dates are not guaranteed. Estimated production and shipping timelines will be communicated before the order is accepted.

Order Approval and Payment

After reviewing a bulk-order inquiry, Capture Joy Arts, Crafts & Design may provide a personalized quote or request additional information.

An order is not considered accepted until the customer approves the final order details and Capture Joy Arts, Crafts & Design confirms acceptance. Payment requirements will be communicated before production begins.

Shipping and Delivery

Bulk sticker orders are currently available for shipment to addresses within North Carolina only.

Shipping methods and charges will be determined based on the order's size, packaging requirements, and destination.

For additional information, please review our Shipping & Delivery Policy.

Changes, Cancellations, Returns, and Refunds

Requests to change or cancel an accepted bulk order will be reviewed based on the order's status and whether production has begun.

Any order-specific cancellation or refund terms will be communicated before purchase. Our Return & Refund Policy also applies, subject to applicable law.

Custom-designed or personalized stickers may be subject to different terms from bulk orders containing existing sticker designs.

Commission/Custom Order

Requesting a Commission/Custom Order

An order may be considered a custom or commission order when it requires personalization, modification of existing artwork, or creation of new artwork or designs specifically for the customer. Custom or commission orders may apply regardless of the quantity ordered.

Customers may request a commission by contacting us through our website, email, or another approved communication method.

To help us evaluate your request, we may ask for information such as:

  • Project description

  • Intended purpose

  • Preferred colors or style

  • Size or dimensions

  • Personalization details

  • Quantity

  • Desired completion date

  • Budget (if applicable)

  • Reference images or inspiration (if applicable)

Submitting a request does not guarantee acceptance of the project.

Project Acceptance

Capture Joy Arts, Crafts & Design LLC reserves the right to accept or decline any commission request.

We may decline requests that:

  • Cannot reasonably be completed;

  • Fall outside our artistic style or services;

  • Conflict with our business values;

  • Infringe on another person’s intellectual property rights;

  • Include unlawful, offensive, or inappropriate content; or

  • Cannot be completed within the requested timeframe

Pricing and Quotes

Each commission is individually priced based on factors such as:

  • Project complexity

  • Materials

  • Time required

  • Size

  • Personalization

  • Quantity

  • Production requirements

Quotes are generally valid for the time period stated in the quote or, if no period is stated, for a reasonable period.

Prices are subject to change before a quote has been accepted. If pricing changes before a quote is accepted, we will notify you and provide an updated quote for your review and approval before any work begins.

Once you have accepted a quote and any required payment or deposit has been received, the quoted price will generally remain unchanged for the agreed-upon scope of work.

If you request changes that significantly modify the project after accepting the quote, such as changes to the design, materials, size, quantity, personalization, or project scope, we may provide a revised quote for your approval before proceeding with the additional work.

Payment

Unless otherwise agreed in writing, payment terms will be communicated before work begins.

Depending on the project, we may require:

  • Full payment in advance;

  • A non-refundable deposit before work begins, with the remaining balance due before delivery; or

  • Another mutually agreed payment arrangement.

Work may not begin until any required payment or deposit has been received.

Design Review and Approval

For many custom projects, we may provide one or more design previews, sketches, proofs, or mockups before final production.

Customers are responsible for carefully reviewing all details, including:

  • Spelling

  • Grammar

  • Dates

  • Names

  • Colors

  • Layout

  • Design elements

  • Personalization details

Approval of a proof indicates that the customer has reviewed and accepted the design for production.

Once a proof has been approved and production has begun, changes may not be possible.

Capture Joy Arts, Crafts & Design LLC is generally not responsible for errors that were present in an approved proof. If an error on an approved proof is determined to have been caused by Capture Joy Arts, Crafts & Design LLC and not by the customer, we will work with the customer in good faith to determine an appropriate resolution in accordance with our applicable policies.

If you discover an error after approving a proof, please contact us as soon as possible, and if production has not yet begun, we will make reasonable efforts to accommodate your correction request, when feasible.

If production has already begun or the item has been completed, corrected versions, reprints, redesigns, or replacement products may be available at the customer's expense, unless the error resulted from a mistake made by Capture Joy Arts, Crafts & Design LLC. 

Customer Responsibilities

Customers agree to:

  • Provide accurate information;

  • Respond to requests for approvals in a timely manner;

  • Review proofs carefully before approval;

  • Respect copyright and intellectual property rights; and

  • Obtain permission from Capture Joy Arts, Crafts & Design LLC to use any photographs, logos, trademarks, or other materials supplied for the project.

Customers are responsible for ensuring they have the legal right to provide any materials used in a commission.

Revisions

Reasonable revisions may be included as part of the quoted project, depending on the nature of the commission.

Additional revisions requested after approval or beyond those included in the original project scope may result in additional charges and extended production timelines.

Substantial changes that alter the original project scope may require a new quote.

Production and Completion

Estimated completion dates are provided as good faith estimates and are not guaranteed.

Production times may vary due to:

  • Project complexity

  • Material availability

  • Order volume

  • Holidays

  • Weather

  • Illness

  • Equipment issues

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to communicate significant delays.

Shipping and Delivery

Completed commissions may be:

  • Shipped to the customer;

  • Delivered electronically for digital projects.

Shipping, local delivery, and digital delivery are governed by our Shipping & Delivery Policy.

Risk of loss transfers as described in that policy.

Cancellations

Customers may request cancellation before work begins.

Once work has started, cancellation requests will be reviewed based on the stage of the project and may or may not be granted.

If a refund is issued after an approved cancellation request, any non-refundable deposits, design time already completed, materials purchased specifically for the project, or work already performed may be deducted from any eligible refund where permitted by applicable law.

Returns and Refunds

Because commissions and personalized products are created specifically for an individual customer, they are generally not eligible for return, exchange, or refund.

Exceptions may apply if:

  • The item arrives damaged;

  • The wrong item is delivered; or

  • The error was made by Capture Joy Arts, Crafts & Design LLC

Please also review our Return & Refund Policy for more information.

Intellectual Property

Unless otherwise agreed in writing, all original artwork, concepts, illustrations, sketches, digital files, and designs created by Capture Joy Arts, Crafts & Design LLC remain the intellectual property of Capture Joy Arts, Crafts & Design LLC.

Purchasing a commissioned work generally grants ownership of the finished physical product or the specific licensed digital deliverable provided.

It does not transfer copyright, trademark rights, or ownership of the underlying artwork unless expressly agreed in writing.

Customers may not reproduce, modify, sell, distribute, or commercially exploit commissioned artwork without prior written permission unless a separate written license provides otherwise.

Promotional Use

Unless otherwise agreed in writing, Capture Joy Arts, Crafts & Design LLC may photograph or display completed commissioned work in portfolios, on our website, on social media, or in other promotional materials.

If a customer prefers that a completed project remain private, they should notify us before production begins. We will make reasonable efforts to honor such requests where appropriate.

Limitation of Liability

To the fullest extent permitted by law, Capture Joy Arts, Crafts & Design LLC liability for any commission or custom order shall not exceed the amount paid for the applicable project.

Changes to This Policy

We may update this Commission & Custom Orders Policy from time to time to reflect changes to our services, business practices, or legal requirements.  The updated version becomes effective per the document’s last update date in the top left-hand corner.

Disclaimer

Except as expressly stated in our policies or where required by applicable law, Capture Joy Arts, Crafts & Design LLC does not guarantee that any product, service, artwork, workshop, or creative experience will produce a particular aesthetic result, meet every personal preference, or achieve a specific outcome. We make no guarantees regarding uninterrupted website availability or error-free operation.  Where permitted by our policies, eligible requests for returns, refunds, shipments, replacements, exchanges, or other remedies will be reviewed and handled in accordance with the applicable policy and the specific circumstances of your order.

Additional Policies

Please also review our:

Together, these policies explain how we operate our website and business.

Contact Us

If you have questions about commissions or custom orders, please contact us:

Capture Joy Arts, Crafts & Design LLC

Email: hello@capturejoycreative.com